• We accept e-transfer, cash and cheques.

• Membership and Hourly Packages are prepaid only.

• All applicable taxes are extra.

• Hourly Fee reflects the charge of personal concierge service only. All extra charges (products, materials, collaborative services, third party, miscellaneous expenses) will be added to the invoice, and discussed with the client.

• All out of office services are charged a minimum of 1 hour and then charged in 15 minute increments.  Virtual assistance is charged in 15 minute increments.

• The “Imagine” package is only available for new clients.

• Our free phone consultation is only available for new clients.

• thE Concierge reserves the right to change pricing at any time.  Any quoted prices (without written agreements) are good for 30 days.

• Any concierge services that are required outside a 30 km radius will be charge a mileage fee in addition to the hourly fee.

• thE Concierge offers 8 am to 5 pm working hours, any requests outside of normal hours will be upon request, considered and if possible then provided.  These services will be billed an additional $15 per hour.

• Statutory holidays will be considered an emergency, if service is possible, will be charged at double time.

• Services cancelled less than 24 hours in advance will be subject to one hour fee!

• Last minute requests (within 12 hours) will be considered and we will strive to provide our service, if not, we will strive to find another service. An additional $15 per hour will be charged to our hourly rate.

• Any additional fees with be discussed with and agreed upon by the client.

• thE Concierge reserves the right to refuse any business that we decide as inappropriate for our company.

• thE Concierge is covered by commercial general business liability insurance and all employees are bonded.

​

​

Privacy Policy

 

thE Concierge is dedicated to keeping all credit card and personal information confidential.  

thE Concierge will not sell personal information. 

Any personal information will not be shared without the client’s permission